Call 3472 6107 to speak to one of our friendly and supportive team who will be able to assist you in finding the right care and practitioner and make a BOOKING at a time and day that suits you.

You can also Book ONLINE (for follow up appointments only).  If it’s your FIRST /Initial appointment please call our team or email here: Click for email

You can also fill out our online form on our contact us page to ask any questions and to have our team get in touch with you.

You don’t need a referral to see any of our clinicians or therapists as first contact practitioners.  However, if you are claiming your treatment through a compensable body (DVA, Workcover, Motor Vehicle Insurance Company or Medicare EPC) you may have to see your GP first to get the appropriate paperwork commenced. Also, if you are seeking a Gynae appointment to be partially covered by Medicare you will need a specialist referral from your GP.   If you have any queries regarding a referral or claiming for your treatment please contact our friendly admin support on 3472 6107.

Mainly just yourself!  Your Medicare and Private Health Insurance Card if applicable.  Possibly any paperwork relating to your condition (e.g. blood/scan results).  Wear comfy relaxed fitting clothes (unless you are coming to see our Exercise Physiologist and may want to wear yoga pants/tights + bring a bottle of water and your own towel).

Feel free to wear whatever you feel is comfortable and appropriate.  Wearing clothes that are easy to stretch, pull down slightly or remove and put back on without too much effort are best for those appointments where an examination may be required.  During an appointment your Physio, Gynae or Women’s Health clinician may need you to disrobe partially/slightly, in this case we will provide clean towels and drapes where needed. Don’t worry, we think those hospital gowns are a bit old school, disempowering and all round not very flattering (we won’t make you wear one!). If you are seeing us for pelvic girdle pain or back pain, it can also be helpful to wear or bring whatever shoes you wear for the majority of your day. This helps us to let you know if they’re providing enough support.

Yes of course!  We have plenty of room (and comfy chairs) in each of our clinic rooms and allow patients to bring a partner, friend or family member into the rooms with them.

Absolutely! We are a child friendly clinic and understand the unique needs and challenges of finding time to yourself – even your health & wellness. We are here to care for you in every season of life.   For some procedures and treatments it may of course be best for you to bring a family member or friend to assist but if you are unable to make arrangements just let our team know and we can always assist you on the day.  Feel free to bring your pram, some toys or a device to keep your little one happy.

As we have different disciplines/professions on our LWW team – for that unique wrap-around complete care, each initial consultation will differ slightly.   An initial Physio or Gynae session will typically include a thorough history and assessment, the development of a clinical diagnosis/list of things to address. Then they will discuss with you an individualized treatment plan according to the evidence base, clinician experience and based on your choices/ values/beliefs and then develop shared goals with you for treatment.

Your time is valuable, as is ours. We often have several patients on a waiting list desperately trying to get in on a given day and therefore “no shows” are frustrating for everyone. Therefore, we require notification of cancellation no less than 24 hours prior to your scheduled appointment, otherwise a cancellation fee will be incurred. Obviously, a cancellation fee does not apply for patients with a genuine reason for missing their appointment (e.g. illness, child unwell etc.). The aim of this policy is really to encourage mutual respect and honour and not to intentionally penalize anyone (so flowers or chocolates would be appreciated for a first offence). Also, we realise that appointments made well in advance can be difficult to remember, so to help you from forgetting we send an SMS reminder to your mobile the day before your appointment. Please ensure your mobile phone number and details are up-to-date/current as we use an SMS for appointment reminders for your convenience.

We focus on treating young women/teens in adolescence and women across the lifespan predominantly.  However, if you are seeking specific Paediatric Physio care we have our sister clinic at Orion Family Physiotherapy in 3 locations in greater Springfield and other clinic partners/ local Paediatricians we can recommend.

Appointments vary depending on which Health Professional you are seeing and what treatment.  Most appointments at LWW are either 30 minutes or 1 hour duration, especially on your first/initial consultation, as it is necessary to accurately assess, diagnose and treat your concern.  Some treatments you can request how long you want the appointment to go; e.g. our Massage Therapists can be seen for 30 minutes, 45 minutes, 1 hour or 1.5 hour consultations depending on your needs.

Rebates are available on almost all our services through your Private Health Insurance, however entitlements of rebates are dependent on an individual’s private health cover and level of the “extras” packages chosen. If you bring your private health insurance card to your appointment, ‘on-the-spot’ claiming is possible for most funds using HICAPS®, otherwise claim online with your receipt. Rebate amounts vary between insurance companies and we have no control over this, we recommend that you contact your insurer for more information regarding your rebate.

Payment is made after your treatment on the day, unless you are claiming through a compensable body (DVA, Workcover, NDIS, Motor Vehicle Insurance Company or Medicare) in which case only a small gap fee may apply. Payment can be made with debit card, cash or credit card (Visa & Mastercard). We have HICAPS® available onsite for private health insurance ‘on-the-spot’ rebate claiming (if you bring in your card with you). Pay pass is also available.