FAQ

FAQ

Greater Springfields first dedicated Womens Health & Wellness clinic.

Greater Springfields first dedicated Womens Health & Wellness clinic.

FAQ2024-02-26T14:30:13+10:00

General FAQ’s

How do I make an appointment?2024-02-14T02:09:01+10:00

Call 3472 6107 to speak to one of our friendly and supportive team who will be able to assist you in finding the right care and practitioner and make a BOOKING at a time and day that suits you.

You can also Book ONLINE (for follow up appointments only).  If it’s your FIRST /Initial appointment please call our team or email here: Click for email

You can also fill out our online form on our contact us page to ask any questions and to have our team get in touch with you.

Do I need a referral?2024-02-12T06:09:41+10:00

You don’t need a referral to see any of our clinicians or therapists as first contact practitioners.  However, if you are claiming your treatment through a compensable body (DVA, Workcover, Motor Vehicle Insurance Company or Medicare EPC) you may have to see your GP first to get the appropriate paperwork commenced. Also, if you are seeking a Gynae appointment to be partially covered by Medicare you will need a specialist referral from your GP.   If you have any queries regarding a referral or claiming for your treatment please contact our friendly admin support on 3472 6107.

What do I need to bring to my appointment?2024-02-12T06:10:49+10:00

Mainly just yourself!  Your Medicare and Private Health Insurance Card if applicable.  Possibly any paperwork relating to your condition (e.g. blood/scan results).  Wear comfy relaxed fitting clothes (unless you are coming to see our Exercise Physiologist and may want to wear yoga pants/tights + bring a bottle of water and your own towel).

What should I wear to my appointment?2024-02-12T19:41:30+10:00

Feel free to wear whatever you feel is comfortable and appropriate.  Wearing clothes that are easy to stretch, pull down slightly or remove and put back on without too much effort are best for those appointments where an examination may be required.  During an appointment your Physio, Gynae or Women’s Health clinician may need you to disrobe partially/slightly, in this case we will provide clean towels and drapes where needed. Don’t worry, we think those hospital gowns are a bit old school, disempowering and all round not very flattering (we won’t make you wear one!). If you are seeing us for pelvic girdle pain or back pain, it can also be helpful to wear or bring whatever shoes you wear for the majority of your day. This helps us to let you know if they’re providing enough support.

Can my partner, friend or family member come with me to an appointment?2024-02-12T06:11:50+10:00

Yes of course!  We have plenty of room (and comfy chairs) in each of our clinic rooms and allow patients to bring a partner, friend or family member into the rooms with them.

Can my children / baby come with me to an appointment?2024-02-12T06:12:11+10:00

Absolutely! We are a child friendly clinic and understand the unique needs and challenges of finding time to yourself – even your health & wellness. We are here to care for you in every season of life.   For some procedures and treatments it may of course be best for you to bring a family member or friend to assist but if you are unable to make arrangements just let our team know and we can always assist you on the day.  Feel free to bring your pram, some toys or a device to keep your little one happy.

What should I expect at my First Consultation?2024-02-12T06:12:32+10:00

As we have different disciplines/professions on our LWW team – for that unique wrap-around complete care, each initial consultation will differ slightly.   An initial Physio or Gynae session will typically include a thorough history and assessment, the development of a clinical diagnosis/list of things to address. Then they will discuss with you an individualized treatment plan according to the evidence base, clinician experience and based on your choices/ values/beliefs and then develop shared goals with you for treatment.

Cancellation Policy?2024-02-12T06:12:59+10:00

Your time is valuable, as is ours. We often have several patients on a waiting list desperately trying to get in on a given day and therefore “no shows” are frustrating for everyone. Therefore, we require notification of cancellation no less than 24 hours prior to your scheduled appointment, otherwise a cancellation fee will be incurred. Obviously, a cancellation fee does not apply for patients with a genuine reason for missing their appointment (e.g. illness, child unwell etc.). The aim of this policy is really to encourage mutual respect and honour and not to intentionally penalize anyone (so flowers or chocolates would be appreciated for a first offence). Also, we realise that appointments made well in advance can be difficult to remember, so to help you from forgetting we send an SMS reminder to your mobile the day before your appointment. Please ensure your mobile phone number and details are up-to-date/current as we use an SMS for appointment reminders for your convenience.

Do you treat children/infants?2024-02-12T06:13:22+10:00

We focus on treating young women/teens in adolescence and women across the lifespan predominantly.  However, if you are seeking specific Paediatric Physio care we have our sister clinic at Orion Family Physiotherapy in 3 locations in greater Springfield and other clinic partners/ local Paediatricians we can recommend.

How long is an appointment?2024-02-12T06:13:44+10:00

Appointments vary depending on which Health Professional you are seeing and what treatment.  Most appointments at LWW are either 30 minutes or 1 hour duration, especially on your first/initial consultation, as it is necessary to accurately assess, diagnose and treat your concern.  Some treatments you can request how long you want the appointment to go; e.g. our Massage Therapists can be seen for 30 minutes, 45 minutes, 1 hour or 1.5 hour consultations depending on your needs.

Are there Rebates available?2024-02-12T06:14:04+10:00

Rebates are available on almost all our services through your Private Health Insurance, however entitlements of rebates are dependent on an individual’s private health cover and level of the “extras” packages chosen. If you bring your private health insurance card to your appointment, ‘on-the-spot’ claiming is possible for most funds using HICAPS®, otherwise claim online with your receipt. Rebate amounts vary between insurance companies and we have no control over this, we recommend that you contact your insurer for more information regarding your rebate.

How do I pay for my appointment?2024-02-12T06:14:32+10:00

Payment is made after your treatment on the day, unless you are claiming through a compensable body (DVA, Workcover, NDIS, Motor Vehicle Insurance Company or Medicare) in which case only a small gap fee may apply. Payment can be made with debit card, cash or credit card (Visa & Mastercard). We have HICAPS® available onsite for private health insurance ‘on-the-spot’ rebate claiming (if you bring in your card with you). Pay pass is also available.

Should I still attend my appointment if I have my period?2024-02-12T19:39:39+10:00

Yes, your physiotherapist will still be able to do all necessary assessment and treatment when you have your period.

Pregnancy FAQ’s

Can I run while I am pregnant?2024-02-12T19:31:57+10:00

If you are in good health and your pregnancy is uncomplicated the answer is usually yes. If you were a regular runner before, carry on running while you are pregnant, it’s an easy and efficient way to work your heart and body. However, experts agree if you weren’t a regular runner before your pregnancy now is probably not the time to take it up.  A brisk with some specific core and strength training would be best.  But ask our experts on team and we can program for you.

What Exercise is best to do while I’m pregnant?2024-02-12T19:32:16+10:00

The best exercise is one you will keep doing!  Motion is Lotion – for body & Soul, for you & your baby!  The best forms of exercise during pregnancy can include: swimming, aqua-aerobics, walking, jogging, cycling, low impact aerobics, yoga, Pilates and strength training. Specific activities to avoid would include contact sports, striking sports, extreme sports (e.g. bungee jumping, skateboarding etc.) or sports with high speeds (e.g. downhill skiing) and sports involving extremes of pressure (e.g. sky diving, scuba diving, high altitude hiking).

What things should I look out for when Exercising and seek expert advice about?2024-02-12T19:32:34+10:00
  • Vaginal bleeding
  • Decreased foetal movement
  • Dizziness
  • Abdominal pain
  • Pelvic pain or new “clicking”
  • Calf pain or swelling
  • Chest pain
  • Painful uterine contractions
  • Weakness, numbness or paralysis down your limb/s
How soon can I start Exercising after giving Birth?2024-02-12T19:33:02+10:00

If you have had an uncomplicated vaginal delivery it is generally safe to start completing some light exercise 1-2 days after the birth. This would include gentle walking, gentle abdominal exercises and pelvic floor exercises. If you are unsure as to how to complete these it is best to seek advice from a specialised Women’s Health Physiotherapist. When you have stopped bleeding you can also try a gentle swim.

If you have had a complicated birth or a C-section talk to your Obstetrician/Gynae or Women’s Health Physiotherapist about when to commence an exercise program. This is normally around the 6-8 week mark.

How quickly can I begin to Run after having a baby?2024-02-12T19:33:21+10:00

It is a very individual answer for varied reasons.  Type of birth/delivery or any complications, Pre-pregnancy fitness level, pelvic floor strength and even genetics can play a part.  There is no specific research that shows exactly how long women should wait to run after giving birth.  That is why it is critical to see your LWW Women’s Health team to tailor a plan just for you.   Experts say the amount of time it takes to return to pre-pregnancy fitness is directly related to the type of birth you experienced and how active you were before and during the pregnancy. The time frames can vary from 6 months to a year. The research and expert advise to take it slowly and build up gradually.

Treatment FAQ’s

Can I claim my Medicare rebate directly?2024-02-12T19:33:47+10:00

Yes, we can facilitate Medicare claiming rebate for you on the spot with Medi-pass.  The rebate should be back in your account immediately (and within 48 hours) providing you have your correct bank details registered with Medicare.

What is Women’s Health Physiotherapy?2024-02-12T19:34:04+10:00

Physiotherapy care that is focussed on caring for Women and treating the health issues that are unique to Women.  Physiotherapists who have completed post graduate training, certificates and higher degrees in the area of Women’s Health are highly skilled and sought after.   All the Women’s Health Physiotherapists at LWW are highly trained and can do internal examinations and look after women across the lifespan with various conditions.

What is Ultrasound used for?2024-02-12T19:34:19+10:00

Ultrasound machines can be used for therapy or for real-time imaging –  to visualise what the pelvic floor or abdominal muscles are doing or what the bladder volume may be, as it relate to your condition and treatment.

What is Acupuncture? Does it Hurt?2024-02-12T19:34:52+10:00

Acupuncture is an amazing way to relax muscles, calm nerves, reduce stress and is drug-free pain relief.  Acupuncture and/or Dry Needling involve the insertion of very fine, sterile needles into therapeutic points around the body.  At LWW, Acupuncture is performed by our certified Practitioners and Physiotherapists.

People experience acupuncture needling differently. Most patients feel only minimal pain as the needles are inserted; some feel no pain at all. Once the needles are in place, there is usually no pain felt. Sometimes on stimulation a twitch response in the muscle may occur which is normal and equates to good relief of the muscle spasm or trigger point.

Is there a difference between Acupuncture and Dry Needling?2024-02-12T19:35:11+10:00

Acupuncture is related to traditional philosophy and point placement whereas Dry-Needling is based upon anatomical points and may involve needling the trigger points/”muscle knots”.  Both are effective.

Is Acupuncture safe during Pregnancy?2024-02-12T19:35:31+10:00

To date, no research has been reported in the literature highlighting any direct harm to a mother or child relating to Acupuncture.  In fact sometimes Acupuncture has been used to induce/bring on labour in late stages of pregnancy and often used as pain relief and stress reduction when other medications are not able to be safely taken.  Most of our practitioners choose to not apply Acupuncture during the 1st trimester but feel free to discuss your treatment options with your therapist.

Do you crack joints /manipulate spines?2024-02-12T19:36:10+10:00

Some patients love and respond well to these techniques and others are quite fearful or have had a bad experience. While Physiotherapists are trained to manipulate or ‘crack’ joints, it is a treatment option that we only employ if it is safe for the individual patient and deemed completely necessary (there are often numerous other treatments that will achieve the same results). Manipulation techniques will not be performed without your prior consent. Moreover, some of our therapists are trained using an IAM/ Activator which is a handheld instrument that can deliver a safe, measured dose of a high velocity thrust force which simulates a “crack” of a joint and is a safer but great treatment option (especially when pregnant) for painful, stiff or locked joints.

What is the difference between Obstetrics and Gynaecological care?2024-02-12T19:36:31+10:00

Obstetric care usually involves care before conception (contraception, fertility etc.), pregnancy, childbirth and immediately after birth. Gynaecological care refers to the assessment, diagnosis and treatment of any issues related to the female reproductive organs (including breasts). A Gynaecologist deals with all aspects of sexual health including contraception (e.g Merina IUD insertion), preventive care, cancer screenings (e.g pap smears) and assessment of the pelvis, cervix, external genitalia. (e.g. Endo pain, vaginismus, STI checks etc.)

How often should a woman visit a Gynaecologist?2024-02-12T19:36:48+10:00

Experts recommend that you visit your Gynae at least once a year for a health check but for optimal wellbeing (even without symptoms or pain) it is recommended that twice a year a woman has a well-woman visit for a full assessment. The purpose of this checkup is to help you stay healthy and prevent health problems at all stages of life.

Should I shave or wax before my Gynaecologist appointment?2024-02-12T19:37:07+10:00

No, you don’t need to shave or wax. However, if there’s something going on with your skin, shaving or waxing will make it easier to evaluate the area.

What if I need a procedure?2024-02-12T19:37:29+10:00

We have expert facilities and equipment onsite to perform small procedures in our Gynae clinic rooms.  We will give you notice of course and arrange for the appointment for this and advise you of any extra costs associated with the procedure. If you need a surgical procedure performed in hospital, we have access to both public and private hospitals (if uninsured or insured) and can assist – discuss this with our supportive team.

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