Privacy Policy
Effective date: 5 August 2026
Last reviewed: 5 August 2026
Liberty Women’s Wellness respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws. Health information is sensitive information and receives additional protection under Australian privacy law.
Information we collect
Depending on how you interact with us, we may collect:
- your name, date of birth and contact details;
- appointment, referral and service information;
- health information you provide to us or that is provided by another practitioner with your consent, authority or as permitted by law;
- Medicare, private health insurance, billing and payment information where relevant;
- records of communications with us; and
- technical and usage information generated when you use our website.
How we collect information
We usually collect information directly from you when you book an appointment, complete a form, contact us or receive services. We may also receive information from a referring or treating practitioner, an authorised representative, a health fund, Medicare or another organisation where you have consented, authorised the collection or the law permits it.
Why we collect, use and disclose information
We collect, use and disclose personal information where reasonably necessary to:
- manage appointments and enquiries;
- provide and coordinate services and maintain appropriate records;
- communicate with you and, where authorised, with your treating or referring practitioners;
- process billing, rebates and payments;
- meet legal, regulatory, insurance and professional obligations;
- manage safety, quality and business administration; and
- improve our services and website.
We may disclose information to practitioners involved in your care, authorised representatives, payment and health-fund providers, professional advisers, technology and records-management providers, regulators or other parties where you consent or where disclosure is required or authorised by law. We do not sell patient health information.
Online bookings and PracSuite
Our online booking system is provided by Smartsoft through PracSuite. Information entered into the booking system is handled so we can manage your appointment and related services. PracSuite states that customer data is stored in Australia and protected in transit and at rest. You can read the PracSuite privacy policy and security information.
Website cookies and analytics
Our website uses cookies and Google tag or analytics tools to understand website use, maintain functionality and improve our services. These tools may collect information such as browser and device details, pages viewed, approximate location and interaction data. You can restrict cookies in your browser settings. Google also provides information about its privacy practices and analytics opt-out tools.
Overseas processing
PracSuite states that its customer data is stored in Australia. Some website, communications or technology providers, including Google, may process information on servers outside Australia. The locations can vary according to the provider’s infrastructure. Where an overseas disclosure occurs, we take the steps required by Australian privacy law. You may contact us for current information about likely overseas disclosures relevant to your information.
Direct marketing
We may send information about our services where you have consented or where permitted by law. You can opt out at any time by using an unsubscribe option in the message or contacting us. Opting out of marketing will not affect necessary appointment or care-related communications.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain records for as long as required for the purposes described above and by applicable legal and professional requirements, then take reasonable steps to securely destroy or de-identify information when it is no longer required.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity and may decline or limit a request where the law permits; if so, we will explain the reason where required.
Data breaches
We assess suspected data breaches and respond in accordance with the Notifiable Data Breaches scheme. Where a breach is likely to result in serious harm and the law requires notification, we will notify affected individuals and the Office of the Australian Information Commissioner.
Privacy complaints
If you have a privacy concern or complaint, please contact our Privacy Contact in writing. We will acknowledge the complaint, investigate it and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact us
Privacy Contact — Liberty Women’s Wellness
Suite 504, Level 5, Greater Springfield Specialist Suites
2 Wellness Way, Springfield Central QLD 4300
Phone: (07) 3472 6107
Email: info@libertywomenswellness.com.au
Changes to this policy
We may update this policy when our practices, service providers or legal obligations change. The effective and review dates above show when this version was issued.
